FAQs

About Yüme

What age groups do you cater to at Yume School Nursery?

Yume School Nursery welcomes children aged 4 months to 4 years.

What are your operating hours?

Our nursery operates from 7.30am to 6pm on Monday to Friday.

Can I bring my child in later or pick up earlier than the standard Nursery hours?

If you would like to bring your child in later or start your weekend a bit earlier, that's fine with us! Please remember to inform your child's designated key person in advance to ensure a smooth experience and to avoid any surprises, especially if your child is on an outing.

What do my Fees cover?

Our fees include all meals, snacks, nappies, and exciting trips for your child's enrichment. Payments are required in advance, with invoices issued mid-month for the upcoming month. It's important to note that, unfortunately, we do not offer refunds for absences due to sickness or holidays.

Please be aware that fees for bank/public holidays and INSET days are applicable in full. Additionally, our nursery is closed between Christmas and New Year's.  

Any adjustments to our fees are made in consideration of our nursery's operational costs. We value transparency and provide our families with a 2-month notice period for any changes to our terms and conditions, including fee adjustments. For a more detailed breakdown of fees, please refer to your nursery's fee sheet.

How Can I use the extended hours?

We appreciate if you can provide us with a 24-hour notice for any changes to your drop-off or pick-up times. However, we understand that sometimes schedules can change unexpectedly due to commitments, so please inform us as soon as possible if you need to adjust your child schedule.

How do I enrol my child at Yume School Nursery?

To enrol your child, please send an email to admissions@yumeschool.com and one of our team members will be in touch with you shortly.

Joining & Leaving Yume

How do I enrol my child at Yume School Nursery?

To enrol your child, please send an email to admissions@yumeschool.com and one of our team members will be in touch with you shortly.

Do you have a waiting list for enrolment?

Yes, we may have a waiting list for certain age groups or programs. To inquire about our waiting list and availability, please contact us through admissions@yumeschool.com

Is there a minimum requirement for the number of days my child can attend nursery?

e require a minimum of two days to start, and one of these days must be either a Monday or a Friday. If one of these specific days is at full capacity, we will provide alternative day options to accommodate your child's attendance.

Can I choose my child’s start date?

Children will start at the 1st day of the calendar month every year, and settling sessions are typically scheduled towards the last week of the previous month. This arrangement is designed to facilitate children's start on the first day of the following month. The settling sessions are conducted in groups, which allows us to enhance communication with parents and minimise disruption to the routines of other children.  

If parents find the initially proposed start dates unsuitable, they do have the option to begin in the following month or request exceptional start dates within the same month however please note that sessions during the first month will be charged on an ad hoc basis, as per the day rate outlined in the fee sheet.

Are there any registration Fees?

Yes, there is a registration fee of £150, which covers the cost of registering your child and securing a spot on our waiting list. Additionally, upon acceptance of a place at our nursery, there is a deposit requirement. This deposit must be paid within 24 hours of receiving the offer from the nursery to confirm your child enrolment.

Will there be a fee increase?

We will provide a two-month notice regarding any fee increase, and the fee calculation is adjusted to align with the yearly cost of living.

Will I still pay my monthly invoice when I am on holiday?

Yes, you will still be required to pay your monthly invoice even when you are on holiday. The reason for this is that the cost remains the same regardless of whether you are actively using the services during your holiday period. We do not offer refunds for holidays or periods of sickness as the monthly invoice is based on a fixed fee structure.

When can I claim funding?

You can claim 15 hours of free early education for your child when they turn 3 or 4 years old. There are no income requirements for this funding, and you can usually start claiming it from the term following your child's third birthday.  

To claim 30 hours of free childcare, you, and your partner (if applicable) must meet income and employment criteria. You can apply online through the government's childcare service website.

Do you accept tax free childcare or childcare vouchers or any other schemes?

We accept tax-free childcare as a payment method at all our settings. To utilise it, you will first need to apply for tax-free childcare here, and once set up, you can contact us on admissions@yumeschool.com and we will be providing you with the necessary details. Additionally, for those still using childcare vouchers, we accept all major providers.

Do you offer sibling discount?

Yes, we do offer sibling discounts. We provide a 5% discount for families with two siblings attending our nursery simultaneously, which is applied to the sessions of the oldest child. For families with more than two siblings at our setting, we offer a 10% discount.

What If I change my mind and I do not longer want the space?

You have the legal right to change your mind within 14 days of acceptance and receive a refund of the deposit; the registration fee will remain non-refundable. This 14-day period begins after we have received your accepted registration form and confirmed the security of your sessions. However, if we have already commenced providing nursery services within this 14-day window, you are responsible for paying for the services rendered up to the point when you inform us of your decision to cancel. Beyond the initial 14-day period, our standard cancellation policy will apply.

What notice do I need to give to terminate my place at Nursery?

Cancelling more than 2 months prior to the start date: If you choose to cancel your child's place at our nursery more than 3 calendar months before the scheduled start date, we will refund your place acceptance fee. However, please note that the joining fee remains non-refundable.  

Cancelling less than 2 months prior to the start date: In the event of cancellation less than 2 months before your child's scheduled start date, we kindly request that you inform us as soon as possible. Regrettably, we cannot provide refunds for either the place acceptance fee or the joining fee in this case. Additionally, you will be responsible for any fees incurred during the 2-month notice period, over and above the value of the place acceptance fee.  

Serving notice after your child has started: If you wish to cancel your child's place after they have already started attending our nursery, we require a 2-month notice period. This means that your contract with the nursery will continue for 2 calendar months after you contact us to initiate the cancellation. During this time, you will be responsible for paying the associated fees in full. Any outstanding fees must also be settled.

When should I give notice if I wish to terminate my place?

We recommend giving notice on the last day of each month to avoid being charged on an ad-hoc basis. If you give us notice after the 1st of the month, your last invoice will be charged on an ad-hoc basis unless the ad-hoc price is greater than your normal monthly fee. In this case, you will be charged the normal monthly fee.

Do I need to complete any necessary documentation during my child notice period?

Yes, you will be required to complete a safeguarding form in accordance with the "keep children safe" guidelines, as well as a feedback form.  This will be mandatory, and the deposit will not be returned until we have received this information.

My child is transitioning to school; is advance notice required?

For children in their final year with us before transitioning to a reception class, we will assume that your child's last day at our facility will be at the end of 31st of August unless we receive notification to the contrary. To ensure a smooth transition, we kindly request that you inform us of your child's departure plans one year in advance, typically at the end of their second-to-last year with us.  

The team will be in touch with you once your child has turned 2 to discuss your child's future departure and to complete all the required welfare documents.

Does Yume offer Babysitting services?

While we do not offer babysitting services beyond our regular operating hours, we understand that parents may occasionally request our educators to babysit their children. However, we strongly advise our educators against engaging in private babysitting arrangements with parents from our nursery. This is because such arrangements would involve working outside of our nursery's established safeguarding procedures and protocols, which are designed to ensure the safety and well-being of all children in our care.  

Learning & Development

What curriculum do you follow?

We follow a developmentally appropriate curriculum that focuses on play-based learning. More details can be found on our Curriculum Page.

Do you provide meals and snacks?

Yes, we offer nutritious meals and snacks throughout the day. Our menus are designed to meet dietary requirements and accommodate allergies. This includes breakfast served from 8:00 AM to 8:45 AM, two additional snacks during the day, and a balanced lunch and tea. It's important to note that breakfast is not available for children who arrive after 8:45 AM.

Are your staff trained and certified in CPR and first aid?

Yes, all our staff members are trained and certified in CPR and first aid to ensure the safety of your child.

What extracurricular activities do you offer?

We offer a range of extracurricular activities to enrich your child's experience. More details can be found on our Extracurricular Activities Page.

How many outings do you do?

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Where do you go for outings?

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Still have questions?

Don't hesitate to reach us for further questions.