Parents Terms & Conditions

The followings constitute your terms and conditions with Yüme School Ltd, regarding the provision of early years care and education for your child at the Nursery located in 10 Point Pleasant, London SW18 1GG. Throughout the Terms and Conditions, the Nursery and/or Yüme School UK Ltd may be referred to as ‘our’,‘us’, ‘Yüme’ or ‘we’ and the Parent(s)/Legal Guardian(s) may be referred to as ‘you’. We may change the nursery services we provide to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to any material changes, you may contact us to end the contract with us by giving us a two month’s written notice.

Fees are due in advance, and we issue invoices mid-month for the upcoming month. There can be no refunds for sickness or holidays. All invoices are due to be paid by 25th of each calendar month. Monthly payments will include bank and public holidays as well as inset days (2 days), which are payable in full despite closure, as our monthly staffing costs remain the same. If you think an invoices wrong, please contact our Finance Team (finance@yumeschool.com) promptly to let us know. You will not have to pay any interest until the dispute is resolved. Ad Hoc Sessions are required to be pre-booked and paid in full before the dates of Ad Hoc Sessions.

Overdue payments will be charged at rate of 1.5% per day on any outstanding amount. Interest shall accrue daily from the due date until the date of actual payment of the overdue amount is made.  If monthly nursery fee is not paid in full before the 1st session of each month, access to the nursery will be denied until the fee is paid in full. If monthly nursery fee is not paid within 14 calendar days after the due date, Yüme School Ltd will terminate your child’s enrolment. If your child is attending less than the month’s full number of sessions on the first and the last month of enrolment at the Nursery, we charge on ad-hoc basis fee for that month. However, if the ad-hoc basis fee is bigger than normal monthly fee, we will charge normal monthly fee for the first and the last month. Fees made are not exchangeable or transferrable between siblings attending the Nursery.

If you wish to make a bulk advance fee payment (e.g. 2 – 12 months advance bulk payment of fee), please request to the Finance Team (finance@yumeschool.com) via email.

To secure a place or to be on the waiting list for your child in the future, you are required to pay anon-refundable Registration Fee of £150 and Deposit (50% of maximum desired session’s monthly fee, which will be returned or offset against your final month’s fees when your child eventually leaves the Nursery) in accordance with the Registration Form. If you wish to increase your child’s sessions in the future, you are required to pay the gap between the credited deposit and 50% of new sessions’ monthly fee prior to the increase. A Minimum of 2 full days enrolment is required.
For Two and Three full day enrolment, one of those sessions is required to be either Monday or Friday.

We encourage all newly enrolled children to officially start their enrolments at Yume in the beginning of a month. If an enrolled child starts or ends the enrolment at Yume in the middle of a month, the monthly nursery fee will be charged on whichever is lower between normal monthly fee or ad hoc charge.

Fees include all freshly prepared meals and snacks. Fees also include nappies & wipes.Extra-activities such as regular outings to Wandsworth Park, Forest School, PE Lessons, Spanish Lessons, French Lessons, Music & Dance Lessons are also included in the fee. All enrolled Children over age of 3, who attends the nursery on the day of forest school session, must participate the session and pay additional bus fee charged termly in advance.

We offer a fee discount if you have one, two, or more siblings attending the nursery at the same time.The discount of 5% is applied only to the child with fewer sessions or the oldest child if they have an equal number of sessions. The discount will be terminated automatically without notice from the date when only one child is attending theNursery. There may be other temporary promotions announced from time to time, but these will be subject to availability and eligibility.

Fees increases are reviewed yearly based on running costs and will be notified two months before invoice of revised fee is due. If you made an advance bulk fee payment that covers months of the new fee, you will be required to pay the difference amount against the newly revised fee.

We also accept payments from the Tax-Free Childcare scheme and from all major childcare voucher providers. You must inform us the details of your registered Tax-Free Childcare scheme details (Name of Provider and Reference Number) in writing to theFinance Team (finance@yumeschool.com). If your preferred Tax-Free Childcare scheme provider is not registered by us, we will try our best to register to your preferredTax-Free Childcare scheme provider and inform you of our relevant account details for you, so that you could make your nursery fee payment through your registered Tax-Free Childcare scheme provider.

Wandsworth BoroughCouncil’s 15 and 30 Hours Childcare Funding is available for those children who are eligible under the scheme. The funding is subject to the current and applicable rules and regulations as set by each Local Authority. Please  2 Year Old Funding is available for those children who are eligible under the scheme. Eligibility is means-tested, please speak to the Nursery Manager and the Finance Team for more details on how to apply, and for existing availability. Wandsworth Borough Council’s 15 and 30Hours Childcare Funding for 3 and 4 year olds is available for those children who are eligible under the scheme.

The funding covers part of our standard fees and the difference is stated to be paid as seen on our Fees Sheet. If your child is eligible for 15and 30 Hours Childcare Funding for 3 and 4 year olds and joins after months of head counts of funded children by the Wandsworth Borough Council, your child maybe charged with normal standard fee until the month of next head counts.

You will pay all Fees that you owe under this Agreement without any set-off, counterclaim, deduction or withholding of any kind, except when it may be required by law.

Should you wish to decrease the number of sessions your child attends/is due to attend, two months written notice is required, which must then be confirmed by us in writing with available days of session for your child to attend.  Newly changed sessions will be effective from the first of relevant month. Should you wish to increase your plan, additional days are based on availability and order of priority. Should you wish to increase your sessions after two minimum required months of decreased sessions, you must inform us in writing, and possibility is subject to availability. Additional ad-hoc sessions and extra hours are available upon and subject to availability. Any ad-hoc sessions or extra hours booked must be paid before the sessions. If you decide to cancel any booked and confirmed ad-hoc sessions, you are still obliged to pay the booked ad-hoc fee.

In the event of cancellation, the Registration Fee will be non-refundable.

Should you wish to cancel your child or children’s place once registered at Yume, you must give us written notice. A refund of deposit can be made under the following conditions;
(a) We will refund 100% of your deposit paid if your child’s or children’s nursery starting date is more than 2 calendar months from the date of your notice to cancel the enrolment at Yume. Your £150 registration fee will remain non-refundable.
(b) We will refund 50% of your deposit paid if your child’s or children’s nursery starting date is less than 2 calendar months from the date of your notice to cancel the enrolment at Yume. Your £150 registration fee will remain non-refundable. Your credited deposit will be refunded back to your desired bank account after your child leaves Yume.

We have a restricted number of agreed start dates every month. These are subject to availability and offered on a first-come first-served basis. Once the start date is agreed and confirmed, any deferral of the confirmed start date requires a two-month written notice prior to the original start date.  

For children in their final year with us before leaving for a reception class, we assume that your child’s last day will be at the end of August (31st August or the last schedule session prior to that date) unless you inform us otherwise with two month’s written notice. If you would like to defer your child’s entry to reception and remain at the nursery for an additional year, we ask that you inform us in writing at the end of the prior school year.

Yüme School UK Ltd reserves the right to terminate your child’s or Children’s enrolment with two weeks written notice under the following condition:
(a) We are unable to provide you with a satisfactory solution after receiving a verbal or written expression of concern and disagreement from you.
(b) You make any derogatory comments, claims and statements, public or private, about our business, operation, customers, directors, employees and business partners.

Yüme School UK Ltd reserves the right to terminate your child’s enrolment without notice if;
(a) You displayed an offensive behaviour either physically or verbally to anyone including our directors, employees, enrolled parents, and your such behaviour is witnessed by a third person;
(b) You failed to pay any invoiced amount past due for 14 calendar days;
(c) You breached the Terms and Conditions of this contract and the terms and conditions in any invoices.
(d) Your continuous complaints and concern are negatively affecting mental wellbeing of the employees.

Within 14 calendar days after termination of this agreement, you shall be either refunded with any monies we may owe, or you may be required to pay any monies you may owe us.

Any special arrangement or promotion set up with you can be terminated with 1 day notice at our discretion.

You are required to adhere to the Parent Code of Conduct Policy

Yüme School UK Ltd is a private limited Company, and we are committed to follow the latest guidance from Early Years Foundation Stage statutory framework (EYFS) and all other relevant regulations from the UK. Our extra activities & curriculum are extensions to the EYFS. Extra-activities and curriculums offered may change time to time due to availability of internal and external service providers. 

All enrolled children over age of 3, who attends the nursery on the day of forest school session, must participate the session and pay additional bus fee charged termly in advance.

Staff are checked on commencement with the Nursery through the Disclosure and Barring Service to ensure there are no safeguarding issues of which we need to be aware. Suitable person checks also include but are not limited to identity verification, qualification checks, personal and employment references, medical checks and where applicable visas or permits to work in the UK.

When your child is in care of Yüme, you authorise the Nursery Manager to make in good faith all decisions that safeguard and promote the welfare of the child. The Nursery Manager will administer medicine from its original packaging with written consent from the parent or carer. If emergency treatment is required, the Nursery Manager will make all reasonable attempts to contact the Parents. If you are unable to be contacted, the NurseryManager shall administer first aid and emergency treatment to children in accordance with the Parents/Legal Guardian(s) consent to the Nursery Manager authorising emergency treatments as necessary. 

(a) To advise theNursery in writing of any changes to the details provided in the Enrolment Form before the change(s) take place or as soon as possible (b) To notify theNursery of any allergies your child may have or develops whilst they attend theNursery, and to complete an allergy information sheet that will be displayed in a room designated by us to ensure the Nursery has up to date information (c) To inform the Nursery if your child is taking or has been prescribed medication.Any medicine brought into the Nursery must be in its original container, as dispensed by the pharmacist and must include the pharmacists instructions, your child’s name, dosage and times to be administered (d) To give all medication to the Nursery Manager or unit supervisor, and sign a form provided by us. You should not leave any medication in your child’s bag (e) To ensure that you or another chosen responsible person is contactable by telephone at all times whilst your child is attending the Nursery, and to provide the correct telephone numbers on the Enrolment Form (f) To label all of your child’s clothes and possessions that are taken into the Nursery. To provide spare clothes for your child (g) To dress your child in play appropriate clothes, shoes with backs and covered toes, (heeled shoes are not permitted). Any jewelry worn as a cultural attire is done so at the Parent’s risk (h) To inform the Nursery if your child is attending, or planning to attend another nursery setting;  (i) To shut the front door of the Nursery after entering and exiting to prevent any trespassers from accessing the Nursery (j) To always supervise your child in the car parking areas, and front of the school’s façade, during child dropping and colleting times. Do not park in an unauthorized space and be aware of your speed. The Nursery is not liable for any accidents or injury whilst families/carers are using the car parking areas.(k) To regularly monitor and diligently acknowledge all accident and incident reports of your child published via the Famly App, or any other electronic communication tool in use at the Nursery (l) To provide in writing any information that is relevant to your child’s safety and security, including details of and copies of Court Orders, injunctions, parental responsibility orders and any intervention by the Local Authority. We cannot refuse access to anyParent that is known to it unless a Court Order is provided

Force Majeure means an event beyond the reasonable control of Yüme School UK Ltd including but not limited to strikes or other industrial disputes (whether involving the workforce of Yüme School UK Ltd or any other party), failure of a utility service or transport network, act of God, notifiable or new emerging disease, lockdowns, pandemic, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. Yüme School UK Ltd shall not be liable because of any failure to perform its obligations under this Terms and Conditions because of a Force Majeure Event and fees will still be chargeable.

You must collect your child in person. If you arrange for someone else to collect your child, then you must contact the Nursery Management prior to collection.

You must ensure that your child is collected at the scheduled time of collection. If you are notable to collect your child at the schedule time, you should make every effort to inform the Nursery Management as soon as possible. Late fees will be charged in the occurrences of non-contact or reoccurring lateness. In order to provide this additional care a late fee of £5.00 will be charged to parents arriving at the nursery after more than 5 minutes from the collection time and an additional £5 for every 5 minutes thereafter. This will pay for any additional operational costs that caring for a child outside their normal nursery hours may incur.

It is the responsibility of parents/carers/guardians to keep us informed of any changes in contact details.

Under no circumstances will the child be allowed to leave Nursery with anyone unknown to Nursery staff unless the parent or carer has previously arranged this. If the parent / carer has made alternative arrangements by telephone, the Nursery will require the name, address and telephone number of the person permitted to collect the child and proof of identity will be required upon arrival at the Nursery. A list of responsible adults who are authorised to collect the child should be given to the Nursery Manager. The Nursery does also use a password system for entry to the building.

The Nursery has absolutely no obligation to accommodate a child that will be collected late if we are not able to do so. If a child remains uncollected with no notification for more than 30 minutes after normal collection timelines, we may be required to contact the local authority.

The Nursery will not release a child for collection if it is reasonably believed or has reason to suspect that the collecting person is under the influence of alcohol and/or is intoxicated by drugs. The Nursery will contact the other persons named on the collection and contact list to come and collect your child.

We comply with EYFS welfare requirements under the Childcare (Early Year Register) Regulations 2008and the followings will be provided: (a) Intimate care can be provided by a male or female member of our staff and can include feeding, washing, dressing, toileting and nappy changing. (b) The Nursery is committed to the identification of and provision for children with Special EducationalNeeds. We believe that the potential of every child in our care is maximised, irrespective of ability, disability, race, gender and social background and to enable equal access to the curriculum in an environment where every child is valued and respected. Parents and carers must ensure we have all the relevant information regarding special needs to enable us to appropriately care for your child. (c) In fairness to all our staff and to the clients and children that use our facilities we always expect reasonable standards of behaviour. We therefore reserve the right to exclude any child whose conduct is disruptive orin any other way unacceptable for the smooth and efficient running of ourNursery.  

All Nursery meals are prepared by our chefs in the nursery kitchen with consideration to provide a well-balanced diet. Intolerances, preferences and special dietary requirements are catered for. A copy of the weekly menu is displayed on the noticeboard/door. Parents must inform the nursery in writing of any special dietary requirement prior to starting or immediately as they arise. The nursery must also be informed of all allergies and any known causes of adverse reactions to foods, medication or activities. If the provided alternative menu to the standard offer is not of the parents’ preference, you may opt out and discuss for an alternative with the Nursery Manager(s).

We reserve the right to administer basic first aid and treatment when necessary. Parents will be informed of all accidents and will be required to sign an accident form. For accidents of a more serious nature, involving hospital treatment, all attempts will be made by Nursery to contact the parents but failing this, we are hereby authorised to act on behalf of parents to consent to necessary treatment from a suitably qualified medical source. We will administer prescribed medicines if parents complete a ‘Child Medical Authorisation’ form; however, the first dose of medicine must be given at home and parents must take all medicines home at the end of each day unless otherwise agreed.

We may ask parents to withdraw their child from Nursery, if we have reasonable cause to believe that they are unwell or maybe suffering from or have suffered from any contagious disease/infection and there remains a danger that other children at the Nursery may contract such a disease/infection. We accept no responsibility for children contracting contagious diseases/infections whilst at the Nursery; however, we will publish infection notices in the Nursery to keep you informed. Parents are requested to inform the Nursery if their child is suffering from any illness or sickness before attending the Nursery. Children who have suffered from sickness or diarrhoea will not be admitted back to the Nursery within 48 hours after the last bout. If children fall ill during the day parents will be contacted to arrange to collect them. If the parents are unavailable other authorised contacts will be called.  

Parents are requested to inform the Nursery of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction/ allergy. Parents must provide details, in writing, of the severity of the reaction/ allergy and must continue to inform the Nursery of any changes/progress to the condition, in writing, when they become aware. Parents are requested to inform the Nursery of any changes to key information.

During warmer weather, we will apply parent provided sunscreen or nursery provided sunscreen to your child. Upon registration signed prior permission is sought, if consent is not provided, your child’s participation in activities outside during warmer weather may be limited.

Children should attend nursery in normal day clothes. Please avoid ‘designer’ clothes as accidents can happen. Two to three changes of clothes should be provided, in a labelled bag. Please label your child’s clothes to help avoid items going missing or being misplaced. The Nursery does not accept responsibility for accidental injury or loss of property, although we take very good care of child property whilst in the Nursery.

We have permissions related to Child Health and Wellbeing and the Sharing of Information. You will be required to indicate your preferences providing consent enabling Yüme School UK Ltd to further support your child’s welfare. You will be required to sign against permissions to enable your child to participate in regular outings. For unregular outings, we will seek additional permissions. If you object to your child participating on regular outings, please advise us in writing by emailing to wandsworth@yumeschool.com.

We must report to authorities any suspicion of a child being neglected or abused. We will contact the authorities without prior notice if we reasonably believe that your child is at significant risk of harm or that your child has or is subjected to sexual abuse.  (b) We will not tolerate abusive behaviour of any kind – if you or one of your authorised contact displays physically or verbally abusive, threatening or otherwise inappropriate behaviour, we reserve the right to terminate this contract immediately and without notice or to exclude you or your authorised contact from coming to the nursery.

Except for any legal responsibility that cannot be excluded in law (such as for death or personal injury), we are not legally responsible for any: (a) Losses that were not foreseeable to both parties when this Agreement was formed; (b) Losses that were not caused by any negligence or breach on our part; and (c) Losses of savings, discounts (whether actual or anticipated), business losses, any losses of profit, earnings or income. In any event, our total liability under this Agreement shall not exceed £500,000.

We are not responsible for delays outside our control: in exceptional circumstances, we may have to close nursery because of events outside our control (for example transport strikes, severe adverse weather, personal health, acts of terrorism etc). If this does happen, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of such a closure. Provided we do this we will not be liable for delays caused by the event and will not issue refunds for such forced closure. If, however, there is a risk of closure for long periods, you may contact us to end your contract with us and receive a refund for any sessions you have paid for. The fee will be charged based on the ad hoc basis.

We cannot be held responsible for any loss or damage to clothing, toys, buggy or other property of children.

The parent/carer/guardian of the child agrees that during the term of this agreement and for the period of twelve months following its termination that he/she will not seek to employ any person or persons that are employed and/or were employed by Yüme School UK Ltd. If the parent/carer/guardian of the child breaches this on Solicitation Clause, he/she shall indemnify Yüme in respect of all and any cost of replacing the said member of staff to include, but not limited to agency fees, advertising costs, management time in interviewing and all such other costs reasonably and necessarily incurred by Yüme in replacing the member of staff together with all legal fees and disbursement.

Neither Yüme nor any of its holding or subsidiary companies will be held liable at all for any acts or omissions, losses, injuries, damages, expenses, or delays incurred or suffered by you, when you enter into a privately arranged babysitting agreement with an affiliate or member of our staff. All privately arranged babysitting agreements are outside the purview of your child’s enrolment. Yüme is not and should not be considered a party to such agreements, and the provisions of the Contracts (Rights of Third Parties) Act 1999 will apply.

We follow the legal requirements set out in the Statutory Framework for the Early Years Foundation Stage (EYFS) and accompanying regulations about the information we must hold about registered children and their families. We follow the requirements of the General Data Protection Regulations (GDPR) 2018 and the Freedom of Information Act 2000 about storage of data and access to it. For more information, please contact the Management team at privacy@yumeschool.com.

Yüme School UK Ltd might use services of an external’s software platform facilitating enhanced communication and management processes. All information shared will be in compliance with current UK Data Protection legislation. 

We have insurance cover – full details of our insurance cover are available upon request from the nursery management team.

We hope that our work is carried out smoothly and without incident. However, if you have a concern or a complaint about our nurseries, then we ask you to please bring it to the attention of the Nursery Manager as soon as possible. They will discuss this with you and do everything they can to put the matter right. However, should you feel that your concern has not been resolved by the Nursery Manager, then please apply in writing to: Yüme Wandsworth Nursery & Preschool 10 Point Pleasant London SW18 1GG wandsworth@yumeschool.com

Your complaint will be investigated by the Chief Operations Officer of the Company and a written reply issued up to a maximum of 28 days. We are unable to investigate any concerns or complaints retrospectively once your child has left the nursery.

If any clause of this Agreement (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other clause of this Agreement will not be affected.
If any clause of this Agreement (or part of any provision) is or becomes illegal, invalid or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, then the clause or part-clause in question will apply with such deletions or modifications as necessary to make it legal, valid and enforceable.

This Agreement and any policies mentioned or alluded to in this Agreement constitutes the entire agreement between us and replaces all previous agreements, understandings and arrangements between us, whether in writing or oral. You acknowledge that you have not entered into this Agreement in reliance on any representation or warranty that is not expressly set out in this. You will not have any claim for innocent or negligent misrepresentation on the basis of any statement in this Agreement.

A person who is not a party to this Agreement will not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of this Agreement.

This Agreement and any dispute or claim arising out of, or in connection with it, its subject matter or formation (including non-contractual disputes or claims) will be governed and interpreted by the laws of England and Wales. You and us irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim coming from this Agreement.

A failure by us to exercise or enforce any right granted by these Terms and Conditions will not be interpreted or considered to be a waiver of any such right nor operate so as to bar the exercise or enforcement of such right or of any other right on any occasion.